The 5-Star Experience

We maintain strict financial standards while providing excellent service, internal controls, and accurate and timely financial reporting. Using online reporting and electronic transmission, we streamline complex processes on all assets under management. Our team upholds and maintains operations addressing fraud identification and prevention through on-site reviews and investigations.

We give significant attention to developing functional and engaging websites that enhance the user experience and drive traffic to generate positive results for our clients. With agency-quality marketing specifically designed for each community, we craft positive user experiences to increase community success.

Education courses, training, and associate development programs are crucial in staying current in the market. All associates participate in Fair Housing, Leasing, and Customer Service training, including Ritz-Carlton Leadership training, and we are constantly educating ourselves to accurately provide guidance on changing market dynamics, new regulations, and industry trends.

Flournoy Properties Group provides outstanding support to our associates by offering exceptional benefits in the industry. To build our strong talent base of tenured team members, we offer market-competitive employee compensation and benefits packages, as well as orientation programs, training, performance management, and other policies that support employee success and retention.

Our preventive maintenance program ensures that every unit in our portfolio is walked and inspected every 90 days. There are daily, weekly, monthly, quarterly, and yearly inspections that are done with checklists to confirm consistency for our product.

Communities are routinely monitored for correct grounds maintenance based on sound horticultural practices. Contractors follow a unique set of specifications that fulfill the needs of the plant material in a cost-effective manner, with safety for residents and employees being top priority.

Through a Flournoy-owned utility billing company — Metered Resources for Conservation — residents pay their water bills to the owner with their rent, not to a third-party biller, and collections are kept within the company, not passed to an outside resource.

Flournoy general counsel is able to provide assistance on a number of issues, including but not limited to landlord-tenant disputes concerning collections or evictions, accessibility and fair housing laws, insurance claim investigation and reporting, and employee and human resources-related issues.

We provide detailed scope-of-work reports and property assessments for all multifamily product types. Our due diligence site teams can identify short- and long-term risks. After each inspection, Flournoy Properties Group provides a comprehensive written report of our findings.

Flournoy Properties Group continually researches, develops, and implements improved systems to deliver stable and effective technology to team members, residents, and clients. Our clients can expedite reporting with ease while our team focuses on ensuring the protection and privacy of all stakeholder data.

To help mitigate risk, we provide properties with an innovative renters insurance program that saves money, protects the asset, and provides residents with a valuable and needed amenity.